Your Happiness, Our Promise!
At Sweet Honey Child (SHC), we sprinkle every purchase with love and joy, but we know sometimes even fairy tales need a little adjustment. If your purchase isn't filling your world with delight, here's our whimsical returns policy to make things just right:
Returns & Exchanges for Stock Items
- Eligibility: Is your item as fresh as a daisy and untouched like morning dew? If it's unused, unworn, unaltered, and damage-free, it's ready for a return or exchange.
- Return Period: You have a magical window of 21 days from when you first welcomed our product into your kingdom to send it back for a full refund or exchange. Remember, after 21 days, the magic seal closes!
- Condition & Packaging: For a successful return or exchange, make sure your item is snuggled in its original packaging, just like it arrived.
- How to Wave the Magic Wand: Ready for a return or exchange? Just send your item on a journey back to us within those 21 enchanted days. Need a map or some friendly guidance? Visit our website or call upon our customer service team.
Personalized Items Returns
- Return of Unique Treasures: Our personalized items are like stars in the sky - unique and bright. If there’s a cloud blocking their shine (a defect) or you need our wise owls to take a second look, we’re here for you.
- Review Process: Found a hiccup in your personalized item? Contact our magical council, and we’ll conjure up a solution just for you.
- Return Process for Stars that Lost Their Twinkle: If we find your item has lost its sparkle due to a defect, we’ll guide you on how to send it back for a refund or exchange.
Additional Enchanted Details
- Refunds: We’ll return your gold (process your refund) to the original treasure chest (payment method) once we’ve received and inspected the item. Just give it a little time to make its way back to you.
- Carriage Costs (Shipping Costs): While we’d love to have magical portals, for now, returning items requires a carrier pigeon (or modern mail). These costs are a quest for the customer and are not refundable by the kingdom.
- Royal Summons (Contact Us): Have queries or need a guiding star? Reach out to us at contact@sweethoneychild.com or via our website’s crystal ball (contact page).
We treasure your presence in our Sweet Honey Child realm and are committed to ensuring your joy with every magical purchase. Thank you for bringing your light to our community!
Spread Happiness, Embrace Magic, and Stay Sweet!
